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24/7 Help Center
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. It also outlines our delivery process so you know exactly what to expect when shopping with us.
All payments are processed via secure bank transfers.
We will only proceed with packaging and delivery after confirming your payment. You can share the receipt your transfer and order number with us via whatsapp @ 09164648541. Your order will be processed immediately your payment is confirmed and you’ll be notified via Whatsapp and Email.
We use your information to:
● Process and fulfill your orders.
● Communicate with you about your purchases.
● Provide customer support through WhatsApp and other channels.
● Improve our services and customer experience.
When you shop with us, we may collect:
● Personal Information – such as your name, phone number, email address, and delivery address.
● Order Information – details about the products you purchase, your preferred delivery method, and payment confirmation.
● Communication Records – messages sent via WhatsApp, email, or through our contact forms.
At API Essential, we aim to make delivery flexible and convenient for our customers.
When placing your order, please specify your preferred delivery method in the Order Note:
● Through a motor park
● Through your personal dispatch rider
● Through a transport company of your choice
You may send your own rider or driver for pick-ups from our location.
● Customers are responsible for paying the delivery fee directly to the driver or rider, unless the order qualifies for free delivery.
● Free delivery applies only to orders above ₦80,000 (terms apply).
● You can negotiate the delivery fee with drivers or riders yourself, or we can help negotiate on your behalf (optional).
● Once payment is confirmed, your order will be carefully packaged and shipped using your preferred delivery method.
● For faster communication and updates, you can reach us instantly on WhatsApp @ 09164648541